REFUND POLICY

Last updated: August 29, 2026

At MAT Café, we want you to be satisfied with your purchase. You may request a return within 30 days of delivery.

Return Eligibility

To be eligible for a return, the item must be unused, in the same condition in which you received it, and in its original packaging when reasonably possible. Proof of purchase is required.

To start a return, contact us at support@shopmatcafe.com  before sending any item back.

Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide instructions and the applicable return address. Because some products may be fulfilled from different partner warehouses, the return address may differ from the address shown on the original package.

Coffee Orders – Accuracy & Quality Guarantee

Because coffee is a food product, coffee purchases are not eligible for standard returns or exchanges.

If you receive the wrong coffee, grind, size, or a product that arrives damaged or with a verified quality issue, please contact us within 48 hours of delivery at support@shopmatcafe.com.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos of the coffee bag, product label, and shipping label
• Photos showing any visible damage, when applicable

Once the issue is verified, MAT Café will arrange a replacement at no additional cost. For food safety reasons, you will generally not be required to return the coffee you received.

This guarantee covers fulfillment errors, shipping damage, and verified product-quality issues. It does not cover:

• Personal taste preferences
• A grind or size correctly selected by the customer at checkout
• Incorrect shipping information provided by the customer
• Normal variations in roast appearance, aroma, or flavor
• Products reported outside the claim period without reasonable supporting documentation

Claims are reviewed individually. MAT Café may request additional information when necessary and reserves the right to decline claims that cannot be reasonably verified or that show patterns inconsistent with legitimate fulfillment or product issues.

If a replacement is unavailable, we may offer an appropriate alternative or refund for the affected item.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, contact us as soon as possible and include:

• Your order number
• Clear photos of the product
• Photos of the packaging, when applicable

We will review the issue and, when appropriate, arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

• Gift cards
• Personalized or customized products
• Used products
• Items marked as final sale

We may refuse returns that do not meet the eligibility requirements above.

Return Shipping

Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless required by law or the return is due to an error by MAT Café.

Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

Approved refunds are issued to the original payment method.

Please allow up to 10 business days after approval for the refund to be submitted. Your bank or card issuer may require additional time to post the refund to your account.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We will make a reasonable effort to help before fulfillment begins.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible and the standard return process will apply.

Contact

For questions about returns or refunds:

Email: support@shopmatcafe.com